INFORMATION QUESTIONS

FREQUENTLY ASKED QUESTIONS

Will I receive the same product that I see in the picture?

Yes, the artwork you receive will closely match the style, quality, and details shown in the sample images. Since each piece is hand-crafted and customized, there may be slight artistic variations, which make your artwork unique and original.

Are the paintings and sketches fully customized?

Absolutely! All our artworks are made to order based on your photo, preferences, and selected style (pencil sketch, color sketch, or painting). You can also request specific details such as background, colors, or finishing touches.

What kind of photos should I upload for the best result?

For the best outcome, please upload a clear, high-resolution photo with good lighting and visible facial details. High-quality photos help our artists capture accurate expressions and fine details.

Can I request changes after the artwork is created?

Yes, we offer minor revisions to ensure your satisfaction. Once the preview is shared, you can request reasonable adjustments before the final version is completed.

How long does it take to complete and deliver the artwork?

The creation time usually depends on the artwork type and level of customization. On average, it takes 5–10 working days for completion, followed by delivery time based on your location.

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